June 19, 2020 Dallas Retirement Village Management Statement
Many state and county governments are releasing plans to reopen the economy to essential businesses. While this is an encouraging sign, please know this process will be thoughtfully considered at Dallas Retirement Village. We will implement a multi-phased approach when reopening our community. As we serve vulnerable adults throughout our community, Dallas Retirement Village’s reopening phases may differ than the state’s or county’s phased approach. We will base decisions for each phase on state and regional criteria, advice from public health officials, and the health status of our community. We will evaluate how we shift our protocols after we know our community is no longer at risk, and with careful consideration of the guidance offered by the Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS), and local and state health departments.
We are all looking forward to the day when we can resume our lives as a community and gather with our friends, yet the health and safety of residents and employees must remain our highest priority. From the beginning, we have taken on this challenge as a marathon rather than a sprint. There are no short cuts or easy answers to how we reduce our risk to COVID-19 and it’s as important as ever that we continue to remain focused on protecting ourselves and supporting each other. We want to keep you informed regarding what services will re-open and our policies on visitors to the community.
As of June 19, 2020, Dallas Retirement Village service updates and visitor policies are as follows:
- In all areas of our campus, we are designing ways for family and friends to safely visit their loved ones. We take our responsibility in the community of Dallas and surrounding areas very seriously and hope that our pre-cautionary measures add to the safety of all. As our plans and systems are implemented, we will communicate that information.
- For Health Center, Memory Care and Assisted Living the current visitor restrictions and guidelines remain intact as directed by Oregon Health Authority and DHS. Administration from those areas will communicate any changes as they occur.
- As of June 15 & 16th, 2020, the Health Center & Assisted Living Salons have re-opened for residents of those respective areas. We are so happy to welcome our stylists back and even more, our residents are excited to resume their appointments!
In the upcoming weeks, and until further notice, Dallas Retirement Village will continue to follow the heightened precautionary measures currently in place. These practices include following social distancing protocols, wearing masks, and visitation restrictions. We understand the risks posed to our community from COVID-19 and remain committed to our processes. As the situation evolves, and we make changes to our protocols, residents, employees and families will be notified first. We will work to keep you informed via our website.
Thank you for your patience, your support, and for embodying the hopeful spirit that Dallas Retirement Village is known for as we continue to navigate this process together. If you have specific questions on how Dallas Retirement Village will re-open, please email us email@example.com For more information about COVID-19 and our national response to COVID-19, go to https://www.lcsnet.com/covid-19-update/.
Proudly, to date, Dallas Retirement Village DOES NOT have any confirmed cases of COVID-19 for the staff or residents.
June 5, 2020 Dallas Retirement Village Management Statement
Dallas Retirement Village is happy to announce that we are now offering “Porch Visits” for our residents in Independent Living, Assisted Living, Memory Care, and Skilled Nursing. The porch visit allows guests to visit family members through a glass door.
IN THE HEALTH CENTER (ASSISTED LIVING, MEMORY CARE, AND SKILLED NURSING), ALL VISITS MUST BE SCHEDULED THROUGH OUR SOCIAL SERVICES DEPARTMENT. To schedule a visit with your loved one at the Health Center, please e-mail Christine Braibish, Director of Social Services, at firstname.lastname@example.org. Christine can also be reached at (503) 623-1831.
To arrange a visit with an Assisted Living resident, please call Ashley Gilson at (503) 623-1848 or email email@example.com.
For a visit with a family member in Memory Care, please call Shanena Perez at (503) 623-1854 or email firstname.lastname@example.org.
To schedule a visit with an Independent Living resident, please call 503-623-9211.
Visits are offered in 30-minute increments.
Masks are required to be worn on Dallas Retirement Village’s campus but may be removed during the porch visit.
The door must remain closed during the visit to ensure safety for our residents.
A maximum of 2 visitors at a time are allowed on the porch.
Visitors must bring a cell phone. Dallas Retirement Village will have a phone available for the resident to receive a visitor’s call or they may use their own if available. The phone number to call will be posted on the porch at the time of the scheduled visit.
The visitor area and DRV provided phone will be sanitized in between scheduled visits.
The Health Center and Independent living are still offering Virtual Visits with residents available through FaceTime or Zoom. If you would like to schedule a virtual visit with one of our residents, please e-mail Hilary Boyce at email@example.com.
Proudly, to date, Dallas Retirement Village DOES NOT have any confirmed cases of COVID-19 for the staff or residents.
May 22, 2020 Dallas Retirement Village Management Statement
Although Polk County has begun Phase 1 of reopening under the direction of the governor, Dallas Retirement Village has not changed any of their preventative measures currently in place. Due to the vulnerability of the residents and keeping their safety and well-being front and center, the removal of such restrictions will fall behind that of the greater community. The success of zero positive cases is attributed to the diligence of implementing and honoring the safeguards that have been put in place. Continued support and understanding of the staff, residents, their families, and all of those who conduct business with Dallas Retirement Village is greatly appreciated.
Proudly, to date, Dallas Retirement Village DOES NOT have any confirmed cases of COVID-19 for the staff or residents.
May 14, 2020 Dallas Retirement Village Management Statement
Dear Dallas Retirement Village Family,
If you are anything like me, you are probably feeling weary of the non-stop news regarding COVID-19. I think we can all agree, whether you feel we have taken too much action, the right amount, or not enough, the challenge and pain of this virus will have a very long-lasting impact on us all. As the weeks have turned into months, many people are reaching a point of frustration and fatigue that is understandable. We all want to know when our lives will return to “normal”. It is difficult to remain isolated and patient when we do not have a specific date to focus on. Please allow me to express my sincere appreciation for your efforts in practicing preventative measures. The steps that you have taken and the restrictions we have put in place have been working. We are very thankful that to date, we have had no positive tested cases of the virus for staff or residents.
So where do we go from here? What will it look like in the coming weeks for our state, city, and community as restrictions begin being lifted in order to get the economy and essential businesses running again? While it is encouraging to know we can possibly move forward, please know this process will be taken thoughtfully at Dallas Retirement Village. We will implement a three-phased approach when reopening our community. Decisions for each phase will be based on state and regional criteria, advice from public health officials, and the health status of our community. We will provide more detail regarding each of these phases and what conditions need to be met to move forward. Parts of our community are governed by separate state and federal licensing requirements, therefore you may see variances in our response between care areas across campus. These will be defined in our communications and updated on our website with COVID-19 information.
Dallas Retirement Village will continue with the preventative measures currently in place while providing and responding to your needs in the safest methods possible. These practices include following social distancing protocol and restricting visitors per state mandates and our community policy. When we are authorized to lift restrictions, all residents, employees, and families will be notified. It is as important as ever that we continue to remain focused on protecting ourselves and supporting one another.
We appreciate your support and patience as we continue to navigate through this together. God bless you and I pray you will all remain happy and healthy.
May 8, 2020 Dallas Retirement Village Management Statement
The Alzheimer’s Foundation of America has introduced two new telephone-based support groups this week to provide support to Alzheimer’s caregivers who are facing challenges during the coronavirus pandemic. These support groups will be every Wednesday and Friday at 3:30 p.m. to 4:30 p.m. ET. To register or for more information, please call the AFA at 866-823-8484.
May 1, 2020 Dallas Retirement Village Management Statement
Special announcement from the Dallas Retirement Village Director of Nursing
This year was previously deemed “Year of the Nurse” as it is the 200th birthday of Florence Nightingale-the founder of modern nursing. National Nurses week, May 6th through May 12th, is the weeklong “celebration of nurses” every year and traditionally ends on Florence Nightingale’s birthday – May 12th. This year it has even more relevance considering the pandemic scare the world is facing and the commendable role nurses play in helping to combat the virus. Though even without COVID-19, nurses are held in high regard in the medical community as trusted professionals. Let us not forget the compassion and heart that draws nurses to their calling to serve the people of our community.
Another cause for celebration is National Skilled Nursing Care Week, which is celebrated May 10th-16th and is one of the most important events of the year for the Dallas Retirement Village Health Center. Each year a theme is chosen nationally. This year’s theme is “Sharing our Wisdom.” The week’s festivities will “celebrate skilled nursing centers, and their residents and staff, by showcasing the insight, purpose, and wisdom to be learned from our seniors, those living with dementia, and people with developmental and intellectual disabilities. Residents offer a unique perspective based on their life experiences, reminding us to be present, celebrate the small moments, and value connections.”
In the Health Center, I think we embrace this every day. With the pandemic on the forefront and the importance of keeping residents and staff safe, having big celebrations for National Skilled Care Week will not be the same as it has been in the past years due to the limitations in place because of the COVID-19 virus. We will be able to celebrate in small ways with our residents and staff. The residents have been exceptionally understanding of the current circumstances, and the staff has been amazing, unsung heroes in an unprecedented work environment. Dallas Retirement Village Health Center is truly blessed in so many ways. I am proud to be the Director of Nursing to the amazing team of nurses in the Dallas Retirement Village Health Center.
Director of Nursing
Dallas Retirement Village
April 24, 2020 Dallas Retirement Village Management Statement
Due to the high volume of calls regarding DRV’s policy of accepting floral deliveries for residents and staff, we are pleased to say that we are, in all levels of care, accepting floral deliveries across campus. However, we are still unable to accept food items: fresh, boxed, packaged, or other. Fruit bouquets, food baskets, stemmed cookies, chocolate-covered strawberries, etc., cannot be received. We appreciate your understanding and cooperation during this time.
April 16, 2020 Dallas Retirement Village Management Statement
Keeping the residents and employees safe and protected during the COVID-19 pandemic has been at the forefront for the team at Dallas Retirement Village. Before Governor Kate Brown issued a shelter-in-place order, Dallas Retirement Village knew that masks would be in short supply for the frontline staff caring for its most vulnerable residents in the health care center.
The management team set a goal to obtain masks for ALL employees and ALL residents. With sights set on being proactive rather than reactive, Dallas Retirement Village reached out to the community seeking homemade cloth masks. A single post on Facebook to the Dallas Community Bulletin started the most amazing outpouring of support and love one could have hoped for. The goal to get 1,000 cloth masks was set and quickly met. Amazing! From every corner of Polk County and Seattle Washington to California and throughout the state of Oregon, homemade cloth masks arrived at Dallas Retirement Village. By mail, hand-delivery and porch pick up, we received colorful and functional, homemade masks. With plenty to go around, employees get newly sanitized masks for their shift every day. In addition, health care center residents are provided with sterile masks daily by door delivery, and used masks are retrieved.
Dallas Retirement Village sends a heartfelt thank you to all the unsung heroes – the seamstresses who volunteer their time and materials and give compassionately and selflessly. The contributions of these masks have aided in keeping the residents safe and healthy and those who care for them protected.
April 6, 2020 Dallas Retirement Village Management Statement
Dallas Retirement Village requests the staff, residents and approved essential visitors of the community follow the recommendations of the CDC to wear facemasks in all public settings (grocery stores, pharmacies, post office, public parks, etc.) in addition to maintaining social distancing.
Please see this link for recommendations: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover.html
To receive local, daily updates via email or text message from the Oregon Housing Authority, click on the link below and subscribe.
For up-to-date information and recommendations from the Centers for Disease Control and Prevention, use this link: https://www.cdc.gov/coronavirus/2019-ncov
April 3, 2020 Dallas Retirement Village Management Statement
Dallas Retirement Village requests all residents, staff, and approved visitors begin implementing the wearing of face masks, at all times, in common areas.
Due to the lack of surplus of PPE, we request that all approved visitors (vendors, essential providers, delivery services, etc.) arrive with their own masks. Visitors without masks may be restricted from entry.
At the present time, ONLY essential items may be brought to the residents residing in Health Services (Assisted Living, Memory Care, Skilled Nursing & Rehabilitation). No food is allowed; fresh, boxed, packaged, or other. Essential items such as medications not provided by Dallas Retirement Village, vitamins and supplements being provided by family members for the residents are allowed.
Additionally, all resident laundry in Health Services (Assisted Living, Memory Care, Skilled Nursing & Rehabilitation) will be provided in-house, until further notice.
Dallas Retirement Village does not have any positive confirmed cases of COVID-19. The implementation of requiring face masks for everyone on campus is an additional step in our precautionary measures to keep the staff and residents of the community safe and healthy.
March 26, 2020 Dallas Retirement Village Management Statement
The residents of Dallas Retirement Village Health Services (Assisted Living, Memory Care, Skilled Nursing and Rehabilitation) are receiving many thoughtful and needed deliveries from family, friends and the greater community, thank you!
PLEASE NOTE: All deliveries are sanitized at Dallas Retirement Village prior to being delivered to residents. Therefore, we can only accept and deliver items that can safely be sanitized. (Paper cups, books, magazines, cardboard, and fresh fruit would be some examples of things we are not able to sanitize.)
March 25, 2020 Dallas Retirement Village Management Statement
Dear Dallas Retirement Village community,
We want to make you aware of the precautionary steps we are taking to reduce the risk of spreading coronavirus (COVID-19). As we experience this unprecedented event together, we want to reiterate that the health and safety of our residents and employees is our top priority. We aim to be fully transparent in the steps that we are taking to reduce the risk to you, your friends and family, and the entire Dallas Retirement Village community. If and or when we have a confirmed case of COVID-19 on campus, we will provide the necessary steps you and we can take, importantly we will follow CDC and other local agency instructions.
Some of the policies and or practices we are implementing include:
- Increasing the frequency and rigor of cleaning and sanitizing common community areas
- Implementing temporary visitation restrictions including deliveries
- Stopping all on-site group social events and recreational activities
- Moving our on-site dining room activity to delivery only.
- We have opened up a grocery order and delivery program for all Independent residents.
- Asking residents and employees to communicate any international or outbreak area travel plans. If you are returning from either of these areas, we also ask that you self-quarantine for 14 days upon your return.
- Coordinating best practices across our large partner network
- Making the Centers for Disease Control and Prevention’s COVID-19 prevention resources and recommendations available to all employees
We are continuing to closely monitor the guidance from the Life Care Services (LCS) Risk Management and Health Services Clinical teams, the CDC, and local health experts and updating these steps as necessary.
Additionally, we want to share the steps YOU can personally take to reduce your risk of exposure:
- Avoid crowds and large gatherings
- Refrain from shaking hands and hugging
- Avoid touching your face
- Regularly wash your hands with soap and water for at least 20 seconds
- Regularly disinfect your personal space
- Postpone visitors coming on campus; possibly using skype, face time or other forms of communication to stay in touch.
- Practice the habit of social distancing
As you know, the situation with COVID-19 is evolving, and we are committed to communicating with you as transparently and frequently as possible. We are comforted by the expertise of our staff, the diligence of our residents, and the ability of this community to come together and support one another.
If further measures for residents and/or employees become necessary, we will communicate specific directions. You are welcome to share this letter with your family members.
If you or any members of your family have questions, please contact Francy Stoyer, Executive Assistant, and 503-623-1811. She will be able to either answer your questions or direct you to the person who can.
Thank you for your cooperation in keeping our community healthy.
David K Parrett
Dallas Retirement Village
March 18, 2020 Dallas Retirement Village Management Statement
Independent Living is moving forward with the recommendation from our management company, Life Care Services, to establish a temporary NO Visitor Policy in connection with COVID-19.
- All entrance doors will be locked, at all times.
- If you are a family member or friend who needs to bring supplies to a resident, the supplies can be brought to the front door of the Lodge Clubhouse and a representative of Dallas Retirement Village will accept and deliver accordingly.
- If you currently assist, or need to assist a Dallas Retirement Village resident with an activity of daily living, please contact Tracy at 503-623-1856 or 503-623-9211 to see if an exception can be made.
Health Services (Assisted Living, Memory Care, Skilled Nursing & Rehabilitation)
At the guidance of the Oregon Department of Human Services, the Health Center is ONLY allowing essential medical and emergency personnel and family to residents who are at the end of life. No hospice workers other than the nurses and family members visiting a resident on hospice will be allowed.
March 14, 2020 Dallas Retirement Village Management Statement
Health Services (Assisted Living, Memory Care, Skilled Nursing and Rehabilitation)
- Based on CMS and Department of Human Services guidance, we are now ONLY ACCEPTING ESSENTIAL VISITORS IN THE HEALTH CENTER. “Essential visitors” are defined as ONLY FAMILY MEMBERS who must be with resident for behavioral or memory care needs or a resident who is on Hospice.
- Essential visitors are allowed Monday –Friday from 8 am to 6 pm and from 8 am to 4 pm Saturday and Sunday.
Independent Living In an effort to keep all our residents safe, we discourage all visits at the present time. Please consider the use of telephone calls, Skype, Facetime and other such communication tools to practice safe social distancing.
- Children under the age of 14 are NOT allowed.
- ONLY ESSENTIAL VISITORS MAY COME INTO THE INDEPENDENT LIVING BUILDINGS AT THIS TIME. “Essential visitors” in the independent living setting are described as someone who needs to bring a resident supplies, prescriptions or provide one on one assistance.
- Essential visitors are allowed in resident residences, but may NOT occupy common areas such as dining venues, lobbies, game rooms, library, etc.
March 13, 2020 Department of Human Services
This applies to Dallas Retirement Village Health Center, Assisted Living, and Memory Care.
Dear Residents, Friends and Families:
I am asking for your partnership and support in ensuring the safety and well-being of residents of Oregon’s long-term care facilities.
Under the authority of the Governor Brown’s Executive Order, the Oregon Department of Human Services has issued critical direction to long term care facilities designed to help prevent the spread of COVID-19. All long-term care providers are now required to screen, limit, and restrict visitors. These preventative measures include:
- Restricting visitation to two essential individuals per resident.
- Screening all essential individuals prior to entry for health and travel history.
- Limiting the number of essential visitors to two per resident at a time. • Facility staff
- Outside medical personnel, including hospice providers
- Friends or family members who are essential for the individual’s emotional well-being and care (limit of two per resident)
- Adult Protective Services staff
- State Licensing and Survey staff
- Long Term Care Ombudsman and Deputies (not volunteers)
- Friends or family members visiting during end of life stages
An essential individual includes:
We understand that these restrictions are inconvenient and will likely present challenges for residents, their families and friends. You may direct urgent questions to: APD.Communications@dhsoha.state.or.us.
Thank you for your cooperation and understanding at this difficult time.
Michael McCormick, Interim Director
March 11, 2020 Dallas Retirement Village Management Statement
Dear friends and family
Dallas Retirement Village continues to take every precaution to keep our residents, staff and visitors safe with the recent COVID-19 (CV19) concerns. At this time, we are not aware of any CV19 cases here at Dallas Retirement Village (DRV), we also know that this could change at any time. We have plans in place now and procedures that can escalate our response based on changing events. Our team is staying in touch with our local, state and federal agencies daily, as their guidelines change will are following their directives. Due to the number of residents in our community and more vulnerable population throughout the multiple care areas DRV has taken an additional series of precautions beginning on the 10th of March. Some of these steps are listed below:
- We now have two entrances for visitors and guests to use when coming onsite.
- At the Health Center, Assisted Living and Memory Care areas, all visitors will use the Health Center main entrance by the Chapel. We will screen everyone entering the building in the lobby at the front door. The screening is intended to determine if those coming to DRV are free from any cold or flu like symptoms, this includes both physical signs of illness as well as recent contact with people or areas that might have been exposed.
- For the Independent Living areas, Village Apartments and Lodge Residences, the main entrance at the Lodge Clubhouse will be the designated entry point; similar screening as we are doing at the Health Center will take place.
- DRV is also limiting staff movement between areas on campus, except where necessary. We believe this will reduce the risk of cross contamination if the virus does make its way on campus.
- Very importantly we ask that if you are visiting DRV to avoid coming onsite if you have any symptoms of illness or believe you may have been exposed due to people or places you may have visited. We are asking that residents who live at DRV who are feeling ill to contact your physician or family members right away. You may also contact the front desk staff if you are unable to do this yourself. If you do believe you are ill or have been exposed to someone that is, we ask that you remain in your home. Assistance with meals can be arranged for you and delivered to your home by our staff. At any time if you feel there is a medical emergency to contact 911 for immediate assistance.
- DRV is also reviewing our resident programs, travel or other activities that might put our residents or staff at unnecessary risk. We will update this on a weekly basis so you are aware of any changes to planned events.
- Our housekeeping team are leading our efforts to maintain a clean and disinfected environment. Multiple times per day we are using disinfectants in our common areas and high traffic locations. All members of our staff team are also taking personal hygiene precautions of hand washing and personal protection equipment as needed. We are following the latest guidelines from CDC and or other local agencies.
As all of us continue to monitor this virus, we will share updates on the latest news. While we are taking every precaution, we also understand we do not need to panic. Knowledge and accurate facts are important and we will do our very best to provide this to you as we become aware.
Finally we want to thank you for your patience and assistance at this time as we know some of the precautions we are taking might be inconvenient for the time being. Our number one priority is the safety for everyone at DRV and the community.
March 4, 2020 Dallas Retirement Village Management Statement
The leadership team at Dallas Retirement Village takes the health of our residents, staff and our community seriously. We are following the guidance of the CDC and the state of Oregon Health Authority regarding the coronavirus COVID-19. Our nursing health team is working closely with our local health department to stay on top of the virus news and information. Currently, we are not aware of any cases of COVID-19 here at Dallas Retirement Village. The health and leadership teams are already taking active precautions to reduce the risk of the virus spreading to Dallas Retirement Village. All staff are trained continually to protect against the spread of this virus using the same measures to prevent the spread of seasonal colds and the flu. While we are always focused on reducing one’s risk of getting sick, we have taken additional steps and precautions to be more vigilant in our efforts due to this recent issue. Information directly relating to Dallas Retirement Village will be updated as needed on this website.
Notice to All Visitors:
Due to a recent confirmed case of coronavirus in Oregon, and flu season, Dallas Retirement Village is taking additional precautions to prevent the transmission of these illnesses and protect the health of our residents. If you are not feeling well – and in particular, if you have a fever, a cough or are experiencing difficulty breathing or shortness of breath – or if you recently traveled to an area experiencing a coronavirus outbreak, we kindly ask that you not visit until you are certain that you are not contagious.
Dallas Retirement Village Management Team
Below are links to the CDC and Oregon Health Authority for the most current information:
For updates on COVID-19 via email use this link: